Defense Requirement - Goods/Services not received or only partially received

Merchandise:

• Description of the goods.

• Signed proof of delivery and an AVS match.

• Communication where the cardholder confirms possession of the goods.

• Explanation of why the shipment was delayed (if applicable).

• Proof that the cardholder did not try to contact you to resolve the problem, such as a screenshot of an empty email or phone queue with their details filled out.

Digital Goods:

• Confirmation email.

• Description of the digital goods and the date and time they were purchased and downloaded.

• Record of previous non-disputed payments.

• Proof that the cardholder did not try to contact you to resolve the problem, such as a screenshot of an empty email or phone queue with their details filled out.

Services:

• Confirmation email.

• Proof that the cardholder received the service at the agreed date and time.

• Communication with the cardholder after the payment.

• Proof that the cardholder did not try to contact you to resolve the problem, such as a screenshot of an empty email or phone queue with their details filled out.