Canceled recurring transaction
Cancellation of recurring goods/services
Charge for damages/theft/loss questioned
Charge not processed as a credit
Charge paid by another form of payment
Cardholder Does not recognize transaction
Cardholder needs for personal records
Cardholder Requests Copy Bearing Signature
Credit for a canceled lodging reservation or car deposit requested
Credit for a charge submitted in an invalid currency requested
Credit for goods/services that were not received, requested
Credit for returned goods requested
Credit not processed as a charge
Credit/Debit Posted Incorrectly
Complete support and/or documentation not provided
Damaged and/or defective goods/services
Damaged or defective goods received
Defective merchandise or services
Duplicate processing/Paid by other means
Duplicate transaction - Different forms of payment
Duplicate transaction - Same form of payment
Fraud–Card present transaction
Fraud liability shift - counterfeit
Fraud liability shift – Lost/Stolen/Non-Received
Goods and services not received/refused
Goods/Services not received or only partially received
Goods/Services were canceled/expired or the unsuccessful attempt to cancel
Goods/services were canceled and/or refused
Goods not as described/defective
Incorrect transaction amount presented
Mismatch in submitted charge amount and agreed amount
Mismatch of requested and received goods
Multiple processing/Duplicate charge
No card member authorization/Multiple ROCs
No credit received/credit not processed
No show or canceled CARDeposit
Purchase transaction did not complete
Referenced card not present or charge(s) not recognized by C/M
Referenced charge should have been submitted as a credit
Referenced Credit should have been submitted as a charge
Repair/Replacement request of damaged/defective goods received
Services not provided/Merchandise not received
Support and itemization requested
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article