Defense Requirement - Addendum Dispute

Modified on Thu, 28 Mar, 2024 at 5:11 PM

  • Copy of an invoice.

  • Description of the goods/services.

  • Proof that a credit or reversal that you issued was not addressed by the issuer.

  • Proof that the cardholder did not cancel the service and made use of your service.

  • Proof that the cardholder's cancellation does not comply with your written policies.

  • Terms and conditions and that the consumer did not adhere to these. Include screenshots of the relevant terms and conditions and not just a link.

  • Screenshot of the checkout page that the consumer actively agreed to the terms and conditions at the moment of purchase.

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