Merchandise:
Proof that the cardholder did not try to contact you to resolve the problem or returned the merchandise, such as a screenshot of an empty email or phone queue with their details filled out.
Proof that the merchandise was as described or was not damaged or defective, such as photographs.
DHL-signed proof of delivery if the merchandise was replaced/repaired.
Email communication with the cardholder or agreements that were made.
Digital Goods:
Proof that the cardholder did not try to contact you to resolve the problem, such as a screenshot of an empty email or phone queue with their details filled out.
Proof that the digital goods were as described or was not damaged or defective.
Proof that the cardholder downloaded and used the digital goods.
Services:
Proof that the cardholder did not try to contact you to resolve the problem, such as a screenshot of an empty email or phone queue with their details filled out.
Proof that the service was as described.
Proof that the cardholder used the service.
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