End of 3G Network Coverage

Mobile operators around the world are ending coverage for 3G cellular networks to free up the bandwidth for 4G and other newer technologies.  Some payment terminal models only support up to 3G.  On those terminals, you will not be able to accept payments when relying on 3G cellular connectivity at the time of transaction.

The following terminal models only support cellular connections up to 3G:

• e-285 and e285p

• V240m Plus

• VX690

The v240m Plus is used only in Brazil.  Because mobile operators in Brazil do not intend to end 3G coverage in the near future, currently there is no negative impact of continuing to use this model.

Countries affected

The following list includes countries that have already ended 3G network coverage, or that are planning to do so in the near future.

This list is not definitive.  Do not rely on this list for the latest information, but check the status of the network coverage with your local mobile network.

If you use VX690, e285, e285p, or V240m Plus terminal models with 3G, there are several solutions:

• The affected terminals automatically fall back to the 2G network. In this case, note that:

• 2G is not available everywhere, and the coverage will also end in the following years.

• Configuration and software updates of terminals on 2G can take a long time and can get interrupted.

• Connect the affected terminals to a router with 4G cellular connection. The terminals connect to the router using Wi-Fi.

• For the e285 terminal model, connect it to a mobile device using Bluetooth tethering.

• Order new terminals of similar capabilities that support 4G.