Bluetooth

Bluetooth
 The terminal’s Bluetooth connection isn’t working properly.

Update Failed

Pair the Reader

Select the card reader

Pair more card readers

Update the firmware

Reader doesn’t pair

Contact your Support Team

____________________________________________________________

Update Failed

It is possible that a firmware update failed because it required a Bluetooth connection, and the card reader didn't have an active Bluetooth connection. 

When this happens, you need to reset the reader before you can try updating again. A screen appears with instructions on how to reset the reader.

This image shows an example of those instructions on iOS. Your POS app may show a different screen.

_________________________________________________________________________________________________________________

Pair the Reader

To process transactions, the card reader uses Bluetooth technology to communicate with a POS app that is installed on your mobile device. 

First, you have to set up a Bluetooth pairing between the card reader and your mobile device, as described below. 

After that, whenever you start a transaction, the two paired devices automatically establish a Bluetooth connection that allows them to communicate directly.

    To pair the card reader with your mobile device:

1.  On the mobile device, make sure Bluetooth is turned on.

2.  Open the POS app.

3.  Select the option to pair a card reader. For example, the app may show Settings > Card readers > Set up reader, or No card reader connected > Set up reader.

4.  Select the card reader. The way to do that differs between iOS devices and Android devices.

5.  When a pairing dialog appears, select the option to pair the devices.

6.  If a prompt appears to check the pairing code, you can disregard that because the card reader doesn't have a display showing a pairing code.

7.  On the side of the card reader, press the power button two times.

8.  On an iOS mobile device: when the device shows Pairing successful, select Continue.

On an Android mobile device: select the option to pair and connect.

The mobile device and the card reader now connect. If you don't use the devices for a while, they disconnect but they remain paired. When you start a payment, the mobile device automatically re-connects to the card reader it was most recently paired with.

___________________________________________________

Select the Card Reader

iOS—option 1: select from a list

a.  Select Nearby readers.

The list shows the card readers that are within range of the mobile device, sorted by proximity: the reader that is nearest to the mobile device is shown first.

b.  From the list, select the card reader you want to use.

You can recognize card readers by their serial number, which is shown on the back of the reader and in the list.

iOS—option 2: scan the barcode of the reader

a.  Select Scan barcode.

b.  If prompted, select the option to allow the app to use the camera of your mobile device.

c.  Point the camera of your mobile device at the barcode on the back of the card reader.

Android: select from a list

• From the list, select the card reader you want to use.  You can recognize card readers by their serial number, which is shown on the back of the reader and in the list.

Example screens

The next images show example reader selection screens on iOS and on Android. 

Your POS app may show a different screen.

___________________________________________________

Pair More Card Readers

• It is possible to pair several card readers to the same mobile device. The steps are the same as for pairing the first card reader. When the maximum number of paired readers has been reached, a new pair replaces the first pair.

• To switch between paired readers, go to the list of readers and select one from the list.

• The next images show example reader selection screens on iOS and on Android after a reader has been paired. Your POS app may show a different screen.

___________________________________________________

Update the Firmware

From time to time, the manufacturer of the NYC1 releases a new firmware version.  Due to the Bluetooth connection speed, a firmware update can take up to 10 minutes.  During this time, you cannot use your mobile device, because the POS app must remain open.

To know if you need to update the firmware of a reader:

• In the list of card readers, there is a red dot next to the reader.

• The Device info screen with the details of the reader shows an Update available section.

To update the firmware:

• Pick a moment when you don't need to use the mobile device for about 10 minutes.

• On the mobile device, go to the list of card readers.

• From the list, select the reader to see its Device info.

• In the Update available section, select Update.

• In the next dialog, select Update again.

Keep the POS app open and don't switch to another app until the update has finished.

These images show example screens on iOS. Your POS app may show different screens.

___________________________________________________

Reader Doesn't Pair

If the pairing still doesn't work, reset the reader by pressing the power button for 10 seconds until the reader beeps.  Then try pairing again.

____________________________________________________________________________

Contact your Support Team

If the previous solutions to troubleshooting Bluetooth do not solve the problem, contact your Support Team.

Troubleshooting Guide - Home