3G or 4G Cellular

The terminal isn’t connecting properly to a 3G or 4G Network.

First Solution:  Increase signal area

Second solution:  Check if the SIM card is inserted correctly

Third solution:  Reboot the terminal

Advanced solution:  Determine if 3G/4G has been enabled on your merchant account

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First Solution:  Increase signal area

First, check the current signal strength:

• On the terminal, open the Admin menu.

• Go to Network > Cellular/gprs > Cellular settings > Signal. The strength is shown in %.

• Walk around with the terminal and monitor the signal percentage to see if it increases:

• Walk around the area you are in.

• Walk outside to see if the signal strength increases.

• Make sure you are not in an area that could block the signal such as a cellar or a bunker.

If the terminal strength does not increase, proceed to the next solution.

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Second solution:  Check if the SIM card is inserted correctly

1.Remove the back cover from the terminal.

2.Check if the SIM card is in the middle slot or inserted incorrectly.

3.If there is a noticeable issue, take the SIM card out.

4.Insert the SIM card again.

5.1.If this is a live terminal, if reactivation of the SIM card is needed, contact your Support Team.

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Third solution:  Reboot the terminal

To reboot the terminal, either:

• Turn off the terminal, then turn it on again.

• On tethered terminals (without battery), open the Admin menu and select Reboot, or disconnect and reconnect the power cord.

• If this does not work, go to the next step.

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Advanced solution:  Determine if 3G/4G has been enabled on your merchant account

By default, mobile and portable terminals have their SIM card activated and cellular connectivity enabled. If for some reason this isn't the case, the 3G/4G connection will not work.

To check that cellular connectivity is enabled, on the terminal go to Admin menu > Network > Cellular (Verifone terminals) or Settings > Network > Cellular (Android terminals).

To check if the SIM card is activated, make a /terminals/{terminalId}/terminalSettings request and check the simcardStatus, or ask your Support Team to check for you.

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