Battery Problems

The terminal doesn’t charge properly or doesn’t charge at all.

First solution:  Charge the terminal properly

Second solution:  Take out the battery

Return or replace the terminal

Contact your Support Team

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First Solution - Charge the terminal properly

• Make sure the terminal is charged for at least 30 minutes before you start using it.

• If the battery is still not charging, try connecting the terminal to a different charger.

• See Manage battery power for information about monitoring the battery charge level, sleep mode, and  events that influence battery performance.  

Charge the terminal overnight for the best results.

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Second Solution - Take out the battery

This solution only applies to terminals that have a removable battery.

1.  Remove the battery cover from the back of the terminal.

2.  Take out the battery.

3.  Make sure there is no dust or debris between the battery connector and the terminal.

4.  Put the battery back in the terminal.

5.  Press and hold the Confirm button for at least three seconds to restart the terminal.

If the problem continues, try a different charger. If the battery still doesn't charge, you should replace the terminal

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Return or Replace the Terminal

• Follow the instructions to return the terminal.

• After you have submitted your return or replacement order, you can't make changes, but you can cancel the order if we haven't processed it yet.

• If you ordered a replacement terminal, you can track the terminal delivery by referring to the link included in the “Your Terminal Order Has Shipped” email. 

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Contact Support

If the above options do not solve the problem, contact your Support Team.

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