Service mode
First solution: Reboot the terminal
Second solution: Update or remove the configuration
Return or replace the terminal.
Contact your Support Team
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Service Mode
The display shows "Terminal in Service Mode".
When the terminal shows the message Terminal in Service Mode, this indicates that the terminal is running in a safe mode. Usually, the cause is that the terminal has an incorrect configuration.
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First solution: Reboot the terminal
To reboot the terminal, either:
Turn off the terminal, then turn it on again.
On tethered terminals (without battery), open the Admin menu and select Reboot, or disconnect and reconnect the power cord.
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Second solution: Update or remove the configuration
If after rebooting the terminal goes into service mode again or starts a boot loop:
Try to open the Admin > Config menu, and update or remove the configuration.
If you removed the configuration, you need to board the terminal again.
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Return or replace the Terminal
If it is not possible at all to access the Admin menu and the terminal remains in service mode or in a boot loop, you can't use the terminal anymore.
Follow the instructions to return the terminal.
If you need a new terminal, you can place a sales order for a new one. Or if you are using our Terminal Replacement Service, you can place a terminal replacement order to return the old terminal and get a new one at the same time.
Probably there is a payment data stored on the terminal that wasn't sent to the processor because the terminal went into service mode.
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Contact Support
If the solutions provided do not solve the problem, please contact your Support team for additional assistance.
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