Cause | Solution |
| Low Battery | Try again with one of the other card readers that are paired with the mobile device. In the meantime, recharge the card reader where the issue occurred. |
| Bluetooth Issue | On the mobile device, ensure Bluetooth permissions are enabled. Turn Bluetooth on and try again. |
| Mobile device and reader are already paired | Check if the devices are already paired. Compare the serial number on the back of the reader with the serial numbers in the list of card readers on the mobile device. |
| Reader is paired with different device | To unpair the reader from nearby devices, turn the reader off by pressing the power button for three seconds. Then turn the reader on again by pressing the power button once. |
| Out of range | Bring the mobile device and the card reader closer. |
| Wrong pairing method | Pair the reader using the POS app on your mobile device. Don't use the system settings for pairing. |
NYC1 - Table of Contents
NYC1 - Troubleshooting
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