Defense Requirement - Fraud–Card absent transaction

Merchandise:

• Copy of an invoice.

• Email conversation with the cardholder.

• DHL-signed proof of delivery, and an AVS match.

• Record of previous non-disputed payments.

• Courier's GPS location proving delivery of the product.

Digital Goods:

• Confirmation email.

• Description of the digital goods and the date and time they were purchased and downloaded.

• Record of previous non-disputed payments.

• Proof that the cardholder has accessed and successfully verified the profile or account before the transaction date.

• The cardholder's IP address and the geographical location of the device at the time of the transaction.

• Device ID and, if available, the name of the device.

• Cardholder's name and email address linked to the customer profile or the account.

Services:

• Proof that you provided the service to the cardholder (confirmation email, copy of an invoice).

• Date when the cardholder began using the service.

• Proof that the cardholder used the service before.

• Record of previous non-disputed payments.