Defense Requirement - Cancelled Transaction

Modified on Mon, 16 Jun at 11:31 AM

Copy of an invoice.
Email conversation with the cardholder.
DHL-signed proof of delivery, and AVS match.
Record of previous non-disputed payments.
Courier's GPS location proving delivery of the product.
Cardholder's IP address and the geographical location of the device at the time of the transaction.
If applicable, include in the defense if a CVV/CVC check was performed and passed.
Device ID and, if available, the name of the device or any type of verifications, such as email, mobile, or other options.
Cardholder's name and email address linked to the customer profile or the account.

Confirmation email.
Description of the digital goods and the date and time they were purchased and downloaded.
Record of previous non-disputed payments.
Evidence that the cardholder has accessed and successfully verified the profile or account before the transaction date.
Cardholder's IP address and the geographical location of the device at the time of the transaction.
If applicable, include in the defense if a CVV/CVC check was performed and passed.
Device ID and, if available, the name of the device or any type of verifications, such as email, mobile, or other options.
Cardholder's name and email address linked to the customer profile or the account.

Invoice and description of the service
Confirmation email that was sent to the cardholders email address
Documentation proving you provided the service to the cardholder (confirmation email, copy of an invoice).
Date the cardholder began use of the service.
Evidence that cardholder used the service before.
Record of previous non-disputed payments.
If applicable, include in the defense if a CVV/CVC check was performed and passed.
An IP address that can be connected to the billing address provided by the cardholder.
Device ID and, if available, the name of the device or any type of verifications, such as email, mobile, or other options.