Defense Requirement - Damaged and/or defective goods/services

Merchandise:

• Proof that the cardholder did not try to contact you to resolve the problem or returned the merchandise, such as a screenshot of an empty email or phone queue with their details filled out.

• Proof that the merchandise was as described or was not damaged or defective, such as photographs.

• DHL-signed proof of delivery if the merchandise was replaced/repaired.

• Email communication with the cardholder or agreements that were made.

Digital Goods:

• Proof that the cardholder did not try to contact you to resolve the problem, such as a screenshot of an empty email or phone queue with their details filled out.

• Proof that the digital goods were as described or was not damaged or defective.

• Proof that the cardholder downloaded and used the digital goods.

Services:

• Proof that the cardholder did not try to contact you to resolve the problem, such as screenshot of an empty email or phone queue with their details filled out.

• Proof that the service was as described.

• Proof that the cardholder used the service.