Description of goods/service (invoice).
Proof of refund if applicable.
Proof of disclosed cancellation policy and that the customer actively agreed to the policy at the time of the purchase.
Proof that the customer did not adhere to the disclosed policy and have no right for a refund.
Proof that the cardholder did not cancel the goods/service.
Any contact in regard to agreements made with the customer, or lack of contact such as an empty email queue that proves that the customer did not try to resolve the issue.
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