A key is stuck and/or the terminal makes a constant noise.
Keypad failure
Run the keypad test
Solution: Restart the terminal
Return or replace the terminal
___________________________________________________
Keypad Failure
The keypad is failing or a key is stuck, which results in the terminal making a constant noise.
___________________________________________________
Run the Keypad Test
1. Test the keypad as described in the hardware diagnostics documentation.
2. If the test fails, contact your Support Team.
If the hardware test is inconclusive, continue with the next solution.
___________________________________________________
Solution: Restart the terminal
Turn off the terminal, then turn it on again:
Open the Admin menu and select Reboot or Power off.
Or you could disconnect and reconnect the power cord (on tethered terminals), or hold down the Cancel key (on battery-powered terminals).
If this doesn't solve the problem, you need to replace the terminal.
___________________________________________________
Return or replace the terminal
Follow the instructions to return the terminal.
After you have submitted your return or replacement order, you can't make changes but you can cancel the order if we haven't processed it yet.
If you ordered a replacement terminal, you can track the terminal delivery. The tracking details will be provided in the "Your Terminal Order has Shipped" email.
___________________________________________________
Contact Support
If the solutions provided do not solve the problem, please contact your Support team for additional assistance.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article