On the payment terminal, the access to menu options like network settings and software updates is restricted. To open such menu options, you need to enter a passcode.
Android: Enter passcode
When you try to access a restricted option on an Android terminal, the display shows Enter passcode.
For Settings menu options: enter the passcode that is set up in your Customer Area under In-person payments > Terminal settings > Terminal passcodes > Admin & Settings.
For Transactions menu options: enter the passcode that is set up in your Customer Area under In-person payments > Terminal settings > Terminal passcodes > Transactions.
Non-Android: Admin menu
The Admin menu contains several menus with restricted access.
1. Go to the Admin menu:
On terminals with a keypad, select 9 and then the Confirm key.
On legacy models, select the Confirm key and then 9.
On terminals without keypad, select the Menu button and then Admin.
2. In the Admin menu box, enter the passcode that is set up in your Customer Area under In-person payments > Terminal settings > Terminal passcodes > Admin & Settings.
3. Select Confirm.
When needing to retrieve the terminal's passcode, the primary owner of your account will need to contact your Support Team for assistance.
When contacting Support you will need the following information:
- Terminal Serial Number which can be found on the underside of the terminal
- Merchant Account Name
- Merchant Contact Name Information
When needing to retrieve the terminal's password, the primary owner of your account will need to contact the Support Team for assistance.
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