Ethernet

The terminal's Ethernet connection isn't working.

First solution: Check if the router is able to connect to a different device

Second solution: Restart the terminal

Third solution: Replace the Ethernet cable

Fourth solution: Check if there is a firewall active on your router

Contact your Support team

Only connect a regular Ethernet cable to an ETH port.  Using any other type of cable or another port (for example, the R232 port) might severely damage the device.

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First solution: Check if the router is able to connect to a different device

Try to connect your phone or laptop to the internet to check if your router is active. If the other device does not connect either, then ask your IT department to resolve your router's connection problem.

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Second solution: Restart the terminal

To restart the terminal, open the Admin menu and select Reboot, or disconnect and reconnect the power cord.

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Third solution: Replace the Ethernet cable

If the router is connecting properly to a different device, try replacing the Ethernet cable that is connected to the terminal.

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Fourth solution: Check if there is a firewall active on your router

Use dynamic IP addresses on the local network. If not, use a DHCP server to define static IP addresses to ensure unique IP addresses and avoid unexpected issues. 

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Contact your Support team

If the above solutions are not able to resolve the ethernet issue, contact your Support Team.

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