Wi-Fi

You need to reset the terminal’s connection to your Wi-Fi network.

First solution:  Check the SSID

Second solution:  Check if your Wi-Fi router is connected correctly

Third solution:  Restart the Wi-Fi status on the terminal

Fourth solution:  Restart the terminal

Fifth solution:  Restart the terminal

Contact your Support Team

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First solution:  Check the SSID

This solution applies if you are using a WPA2-Enterprise Wi-Fi network and the terminal's Wi-Fi settings are configured through a Wi-Fi profile.

1.  On the payment terminal, open the Admin menu.

2.  Go to Network > Wi-Fi and select the i info icon next to your network to view the Network details.

3.  Verify that the SSID field contains a value. If the SSID is missing, this can indicate that the profile didn't synchronize on the terminal, or that the profile is configured incorrectly. Contact your Support Team for help with this issue.

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Second solution:  Check if your Wi-Fi router is connected correctly

Connect a different device, such as your phone or laptop, to the Wi-Fi network you are trying to connect to your terminal.

If the Wi-Fi router doesn't work properly with a different device, ask your IT department to resolve this issue first.

If the router is active but the terminal is not connecting to the Wi-Fi, proceed to the next solution.

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Third solution:  Restart the Wi-Fi status on the terminal

1. On the terminal, open the Admin menu.

2. Go to Network > Wi-Fi.

3. Make sure Wi-Fi is enabled, and select your desired Wi-Fi network.

4. Enter your own Wi-Fi password that is linked to the router.

If this does not solve the problem, proceed to the third solution.

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Fourth solution:  Restart the terminal

To restart the terminal, either:

Turn off the terminal, then turn it on again.

On tethered terminals (without battery), open the Admin menu and select Reboot, or disconnect and reconnect the power cord.

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Fifth solution:  Restart the terminal

1. On the terminal, open the Admin menu.

2. Go to Network > Wi-Fi and select the i info icon next to your network to view the Network details.

3. Remove the network from the terminal.

4. Wait for the terminal to reboot.

5. Open the Admin menu on your terminal again.

6. Go to Network > Wi-Fi.

7. Enable Wi-Fi. The terminal will scan the available networks.

8. Select the desired network, and enter your own Wi-Fi password.

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Contact our Support Team

If the Wi-Fi options provided did not resolve the problem, contact your Support Team. 

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