Suggestions for Chargeback Prevention

Below is a list of items that will help in reducing chargebacks.   

Customer signature for transactions.

Use PIN numbers when possible

Obtain CVV code from the credit card

Limit manual card entries and when entering a manual payment obtain the following:

    First & Last Name

    Email Address

    Telephone Number

    Full Billing Address

    Ask for identification

    Card Number, Expiration, CVV

Charge for transactions once they have been shipped/delivered/received - if there is a delay be sure to communicate this to the customer immediately.

Include a recognizable store name on your receipt

When delivering items, obtain proof of delivery and signature to show received

Document reoccurring transactions start and stop dates  

Utilize chip reader, instead of manually entered transactions

Build strong relationship with your customer

Make sure the billing descriptors on the receipt are recognizable.

Policies - 

Be clear/specific in the language and communicate return, refund, and cancellation policy in writing where customer can acknowledge policy.

Confirm what the customer has ordered and if an alternative is needed, obtain customer approval.