NYC1 - Update the Firmware

From time to time, the manufacturer of the NYC1 releases a new firmware version.  Due to the Bluetooth connection speed, a firmware update can take up to 10 minutes.  During this time, you cannot use your mobile device, because the POS app must remain open.

To know if you need to update the firmware of a reader:

• In the list of card readers, there is a red dot next to the reader.

• The Device info screen with the details of the reader shows an Update available section.

To update the firmware:

1.  Pick a moment when you don't need to use the mobile device for about 10 minutes.

2.  On the mobile device, go to the list of card readers.

3.  From the list, select the reader to see its Device info.

4.  In the Update available section, select Update.

5.  In the next dialog, select Update again.

Keep the POS app open and don't switch to another app until the update has finished.

These images show example screens on iOS. Your POS app may show different screens.

NYC1 - Table of Contents