M400 Payment Terminal - Inspect the Terminal

Because payment terminals process sensitive card data, you must verify that the reader you received is the correct one and hasn't been tampered with.

1. Verify that the box containing the terminal hasn't been opened and that the security seal is intact.  The security seal is a red label with a bar code and a number, stuck across the lid of the box.

2. Refer to your “Your Terminal Order Has Shipped” email.

   1. Verify that the serial number (S/N) on the box is the same as listed in the email.

   2. Verify that the security seal number on the box is the same as listed in the email.

   3. Using the Tracking link, track the order with the carrier to verify that they confirm having delivered the payment terminal.

Break the security seal, take the reader out of the box, and verify that the serial number (S/N) on the reader is the same as the serial number on the box.

Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.

If any of the above checks fail, contact your Support Team immediately

M400  - Table of Contents 

M400 - About