The UX terminal has a number of anti-removal switches (ARS) that put the terminal out of service when someone tries to physically tamper with the device. Mounting the terminal also triggers these switches.
To continue setting up the terminal, you need to reset the ARS switches:
When the display of the UX100 PIN pad shows Out of Service, press OK to confirm you want to Reset the ARS.
When the display asks for the Switch 1 password, enter the ARS password you received from Adyen and press OK.
When the display asks for the Switch 2 password, enter the same ARS password and press OK.
The display should now show the Adyen logo, and then "Terminal is not boarded".
Resetting anti-removal switches after boarding
Sometimes the ARS switches are triggered later on in the process of getting the terminal up and running, after the terminal is boarded. When this happens, the display doesn't indicate the terminal is out of service. You can start a transaction, but the transaction can't be completed because PIN entry is prevented.
To ensure the terminal will function properly, you need to reset the ARS switches again:
On the back of the UX300 card reader, press the service switch.
On the UX100 PIN pad, press OK to confirm you want to Reset the ARS.
When the display asks for the Switch 1 password, enter the ARS password you received from Adyen and press OK.
When the display asks for the Switch 2 password, enter the same ARS password and press OK.
The display should now show your logo.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article